DocOnTap is a comprehensive platform connecting users with qualified
physiotherapists for both at-home and clinic-based services. This policy
outlines the terms and conditions governing the usage of DocOnTap to
ensure transparency, user safety, and compliance with legal and ethical
standards.
2. Purpose
Ensure safe and secure interactions between users, physiotherapists,
and clinics.
Protect user data and maintain privacy across all services.
Define the roles and responsibilities of all parties involved.
Promote a trustworthy and transparent healthcare environment.
3. Scope
Users (patients or their representatives) accessing DocOnTap
services.
Physiotherapists registered on the platform.
Clinics and healthcare facilities partnered with DocOnTap.
DocOnTap's employees and partners.
4. Terms of Use
For Users:
Users must provide accurate personal and medical information.
Users can choose between at-home physiotherapy services or clinic
visits.
Users must use the platform solely for booking physiotherapy
services.
Misuse of the platform, such as harassment or inappropriate
behavior, is strictly prohibited.
For Physiotherapists:
Physiotherapists must be certified and provide valid proof of
qualification during registration.
They must adhere to professional ethics while delivering services.
They are prohibited from soliciting users outside the platform.
They must maintain accurate availability and service information.
For Clinics:
Clinics must provide valid registration and operating licenses.
They must maintain accurate facility information and service
offerings.
They must adhere to healthcare facility regulations and standards.
5. User Privacy and Data Protection
DocOnTap collects and stores user data in compliance with applicable
data protection laws.
Sensitive medical information is handled with the utmost
confidentiality.
Location data is used only for service delivery and is not shared
with third parties.
WhatsApp communication is used for appointment confirmations and
updates.
Payment information is processed through secure third-party
providers.
6. Appointment and Service Policy
Appointments can be booked for both at-home and clinic services.
Users will receive WhatsApp notifications for appointment
confirmations and updates.
Cancellations must be made at least 24 hours before the scheduled
appointment.
QR code scanning is required to mark appointments as complete.
Users can provide feedback after service completion.
7. Payment Policy
DocOnTap does not process any payments. All payments are handled
directly between users and physiotherapists.
Users are responsible for making payments directly to the
physiotherapist after the service is completed.
Different pricing may apply for at-home and clinic services, which
will be communicated by the physiotherapist.
Users should discuss payment terms and methods directly with their
physiotherapist before the appointment.
DocOnTap is not responsible for any payment-related disputes between
users and physiotherapists.
8. Liability Disclaimer
DocOnTap serves as a platform to connect users with physiotherapists
and clinics.
Users, physiotherapists, and clinics are responsible for their
interactions.
DocOnTap is not liable for injuries, disputes, or damages arising
from service use.
9. Updates and Maintenance
The platform will undergo regular updates to improve functionality
and user experience.
Users will be notified of significant changes to terms, pricing, or
features.
10. Compliance and Legal Obligations
DocOnTap complies with all applicable healthcare and digital service
regulations.
All healthcare providers must abide by relevant medical practice
laws and standards.
11. Ethical Guidelines
All parties must respect privacy, dignity, and professional
boundaries.
Users and healthcare providers must report any unethical behavior or
safety concerns.
12. Amendments
DocOnTap reserves the right to update this policy as needed.
Changes will be communicated through email or platform
notifications.
Contact Information
For any inquiries or concerns about this policy, please reach out
to: